Returns & Exchanges

At Ottolenghi, we take great pride in the quality of our artisanal products and pantry essentials. If you are not entirely satisfied with your purchase, we are here to help you resolve the issue promptly.

Return Process

• 1.
  Check Eligibility

  Ensure your item is non-perishable and in its original packaging; due to health and safety regulations, we cannot accept returns on fresh food or opened ingredients.

• 2.
  Contact Support

  Email our customer service team within 14 days of receipt with your order number and a brief explanation of why you wish to return the item.

• 3.
  Secure Packaging

  Carefully pack the items to prevent damage during transit and include your original delivery note inside the parcel.

• 4.
  Process Refund

  Once we receive and inspect your return, we will issue a refund to your original payment method within 5-7 business days.